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Employee Retention Now a Big Issue: Why the Tide has Turned

From Bersin By Deloitte

Many studies show that the total cost of losing an employee can range from tens of thousands of dollars to 1.5-2X annual salary.

Consider the real “total cost” of losing an employee:

  • Cost of hiring a new person (advertising, interviewing, screening, hiring)
  • Cost of onboarding a new person (training, management time)
  • Lost productivity (a new person may take 1-2 years to reach the productivity of an existing person)
  • Lost engagement (other employees who see high turnover disengage and lose productivity)
  • Customer service and errors (new employees take longer and are often less adept at solving problems). In healthcare this may result in much higher error rates, illness, and other very expensive costs (which are not seen by HR)
  • Training cost (over 2-3 years you likely invest 10-20% of an employee’s salary or more in training, that is gone)
  • Cultural impact (whenever someone leaves others take time to ask “why?”).

 

More in the article here

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